Shipping and Returns

Last Updated 2/25/2024

1. SHIPPING POLICY

You can trust that your order will be quickly processed and safely delivered.

We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.

Items in stock will typically ship out in 2-3 business days. Please allow extra time when there is a new release of product(s) as our team will be backed up with orders. 

a. Shipping Charges

Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.

2. RETURN, EXCHANGE POLICY, CANCELLATIONS

Return Policy

We offer a 15 day return for eligible merchandise. Refunds are provided in the form of CAPSULEX gift cards, which exclude original shipping costs. Refunds for items returned within 15 days of the purchase date will be credited in the full amount (excluding shipping charges).  Any claims for damaged orders or missing items must be received within 24 hours (on business days) of receipt of package.

In case following conditions are not met, CAPSULEX reserves the right to charge 15% restocking fee or refuse the return.

– The items must be returned for refund or exchange within 15 days of original purchase

– Items and packaging must be received in new condition

– The original manufacture’s packaging must not be damaged

– Packaging must include all original items

– Return package must include copy the original invoice or sale receipt


Before returning package you need to contact CAPSULEX support for return label and instructions on your return. You can email contact@getcapsulex.com.

We strongly recommend that you should seek medical advice before starting any nutritional program to determine health risks and suitability. CAPSULEX may not be suitable for everyone, so please check with your GP before undertaking a program. If you are taking specific medication or have a medical condition please check with your doctor first.

CAPSULEX does not aim, nor claim, to cure, diagnose or treat any illness. While the website and other information that we may send provides general information on health and nutrition this does not in any way constitute medical advice and is not tailored to your specific requirements.